Privacy Policy
This Privacy Policy explains how GoLit (“GoLit”, “we”, “us”, or “our”), operated by CareerNub, collects, uses, shares, and protects personal information when you use our mobile applications and related services in Kenya.
This policy applies to:
- GoLit Customer (Android package
com.golit.customer) - GoLit Dealer (Android package
com.golit.dealer) - GoLit Supplier (Android package
com.golit.supplier)
1. Information we collect
Account and identity
- Full name
- Mobile phone number (Kenya format)
- Password (stored in hashed form on our servers; we do not store plain-text passwords)
- Optional email address (dealers/suppliers)
- Account role (customer, dealer, or supplier)
- One-time verification codes sent for sign-in and account security
Delivery and location
- Delivery address and area you choose for orders (customers)
- Approximate map coordinates used to find nearby dealers and estimate delivery routes
- Live or recent location shared during active deliveries for order tracking and navigation (with your permission)
- Shop or business location details (dealers and suppliers)
Orders and transactions
- Products ordered, quantities, prices, delivery fees, and order status history
- Payment method selections and payment status (for example M-Pesa prompts, direct-to-dealer payments, or dealer wallet top-ups where enabled)
- M-Pesa phone numbers used for payments or withdrawals (we do not receive or store your M-Pesa PIN)
- Ratings, reliability scores, cancellation/delay reports, and related moderation data
- Favourite dealer preferences (customers)
- Cylinder usage estimates you enter (customers, optional)
Communications
- In-app chat messages related to orders and support tickets
- Voice-call coordination metadata during active orders (and audio when you use in-app calling features)
- Support messages sent to GoLit assistants or human support agents
- Notifications we send about orders, account activity, and service updates
Business profile and media (dealers & suppliers)
- Business or shop name, operating hours, delivery settings, and catalog listings
- Photos or images you upload (for example product, shop, or profile images)
- Supplier–dealer link and invite information
- Wallet balances, commission payments, and withdrawal requests (dealers)
Device and technical data
- Device type, operating system version, app version, and general diagnostic logs
- IP address and network information needed to operate the service securely
- Authentication tokens that keep you signed in
- Crash and performance information where collected by the operating system or our error logs
2. How we use information
We use personal information to:
- Create and secure your account, including phone verification
- Show gas labels, accessories, dealers, prices, and availability near your delivery area
- Place, fulfil, track, pay for, and support gas delivery orders
- Let customers, dealers, and suppliers coordinate during an active order
- Process payments and wallet activity through integrated payment providers
- Operate reliability, ratings, fraud prevention, and account moderation features
- Respond to support requests and improve the apps
- Send service-related notifications (you can manage notification permissions on your device)
- Comply with law and enforce our Terms of Service
3. How we share information
We share information only as needed to run the service:
- Between platform users: during an order, relevant contact details and messages may be shared between the customer, assigned dealer, and assigned supplier so delivery can be completed.
- Service providers: we use trusted processors such as cloud hosting, SMS/WhatsApp verification (for example Twilio), mapping and routing (for example Google Maps), and payment services (for example Safaricom M-Pesa through Daraja). They process data only on our instructions.
- Legal and safety: we may disclose information if required by law, court order, or to protect users, the public, or GoLit.
- Business changes: if we are involved in a merger, acquisition, or asset sale, user information may transfer as part of that transaction with appropriate notice where required.
We do not sell your personal information.
4. Permissions we may request
Depending on the app and feature you use, we may ask for device permissions such as:
- Internet & network state — connect to GoLit servers
- Location — set delivery area, find nearby dealers, and track deliveries
- Notifications — order updates and alerts
- Microphone / audio — in-app voice coordination during orders
- Camera or photos — upload shop or product images (dealers/suppliers)
- Phone — place calls to coordination contacts when you choose to call from the app
You can deny or later revoke permissions in your device settings, but some features may not work without them.
5. Data retention
We keep personal information for as long as your account is active and as needed to provide the service, resolve disputes, enforce agreements, and meet legal obligations. Order and payment records may be retained longer where required for accounting, tax, or regulatory purposes.
6. Security
We use technical and organisational measures designed to protect your information, including encrypted connections (HTTPS), access controls, and hashed passwords. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Children
GoLit is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.
8. Your choices and rights
Depending on applicable law, you may have the right to:
- Access or update certain account information in the app
- Request correction or deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent (for example location or notifications)
To make a privacy request, email support@careernub.com from the address or phone number linked to your account. We may need to verify your identity before responding.
9. International transfers
Our service is operated from Kenya. Some service providers (such as cloud, messaging, or mapping providers) may process data in other countries. Where this happens, we take steps intended to protect your information in line with this policy.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date above. Continued use of the apps after changes means you accept the updated policy.
11. Contact us
CareerNub — GoLit
Email: support@careernub.com
Website: https://careernub.com/golit